Wednesday, March 18, 2020

Porter Airlines to suspend all operations from March 20 to May 31


Porter Airlines announced this morning that they will be temporarily suspending all operations from Friday March 20 to May 31 and will resume flights on June 1.

Here are the details as provided by Porter's CEO Michael Deluce:

"The speed of developments related to COVID-19 is shocking. It is having an unprecedented impact around the globe on businesses, economies and people. 

Porter supports the efforts of the Canadian, U.S. and global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what’s required to keep everyone healthy, and ultimately to end this fast-spreading pandemic. 

As a result, we are doing our part by temporarily suspending flights at the conclusion of the operating day on Friday, March 20. We will resume service on June 1. This time period allows the COVID-19 public health crisis to diminish and then time for us to effectively restart operations. 

We intend to operate a schedule through Friday, to ensure all customers have an opportunity to complete trips or make last-minute travel arrangements. This will occur as long as aviation and public health infrastructure allows us to do so safely. 

To assist our passengers in returning home on short notice, we’ve waived change and cancellation fees for all our flights. Changes and cancellations can be made online. If you have an upcoming flight booked with us during our temporary suspension, we will email you or your travel agent with information specific to your reservation. It isn’t necessary to contact us at this time while we assist passengers with travel requirements between now and Friday."

If you have a flight booked between those dates you should be able to get a full refund should you not want to re-book your travel for a later date.

You can learn more about this new development here. 

Image via Porter Airlines

We have updated our COVID-19 Resources page with these details as well.

Tuesday, March 17, 2020

Scotiabank raising points requirements for some non-travel redemptions including Points for Credit on May 4


Of course only a few days after we put up our post "In light of what's going on in the world should you shift to a cash back credit card instead of a travel card? Why not a card that has both?" we come to find Scotia Rewards is changing many of their Pay for Credit rates (aka cash back rate), Gift Card rates and Apple/Best Buy Catalog redemption rates. Guess this change was announced back in January and we missed it and Scotia didn't let us know either.

In our piece from earlier this we really focused on the Pay with Points option that many travel rewards and proprietary credit card programs provide as a great stop-gap redemption item in the new world we live in right now. This is where you get to redeem points against almost any purchase you make with a card but still have the choice to redeem for travel or other options. And in our piece we touted that Scotia Rewards was a really good option for paying down your credit card balance to help with your finances and that got devalued - well as of May 4th it does.

These are the old and new Points for Credit rates:
As you can see on the lower level, that is up to 11,000 points there are no changes. But it gets worse from there on in. The $100 redemption Pay with Points level is going up by  about 3.57%, $150 level is up about 2.38% but now the best levels of $300 and $500 are going up by a whopping 14.66% and 14.4% respectively! Those are some big jumps and they are coming at a really bad time! This changes the effective top end cash back rate for one Scotia Rewards points from 0.8 cents to just under 0.7 cents. You may say well point one of a cent isn't much but in reality reaching that $500 level now takes anywhere from $1,800 to $18,000 in more spending dependent on which Scotia credit card you have.

If we look at the top earning Scotia Rewards Card, the Scotiabank Gold American Express Card which earns as much as 5x points per dollar its top end cash back return moves from 4% to just under 3.5%. In the big picture this is still a really good cash back rate, it is essentially equivalent to the American Express Cobalt Card and makes for a good use of your points if the majority of them were earned at the 5x rate. Still it is a hard pill to swallow to lose that half a percent.

For gift cards these are the old and new rates:

As you can see here, every single gift card option is increasing in price. Surprisingly the $500 level takes less points than the $500 level in Points for Credit. You'll come with a 0.71 cents per point redemption value or just over 0.1 cents better than Points for Credit. Overall the gift card changes aren't as drastic as the Points for Credit but it still sees a 9.38% increase at the top level.

Finally if you want to redeem points for Scotia's Apple or Best Buy catalogues you are going to see those redemption rates increase by 14% from 127 points for $1 to 145 for $1.

It really sucks when redemption rates get nerfed like this and it's taking place at a really bad time in the market. Looks like Scotia may be finding the increased earn rates on their Gold American Express card and No Foreign Transaction fees on their two most popular cards are cutting into their revenues and they need to make up for it elsewhere.

As many Canadians are going to be stretching their dollars over the next few months and many are hoping to have their points help them along the way it may be time for Scotia to provide some good will and postpone these changes until late summer or early fall when (hopefully) things are back to normal in this world.

These changes affect all of the following Scotiabank credit cards:

I'm sorry I didn't catch this back in January but hopefully by getting it to you now means that maybe you can get your redemptions in before May 4 so that you can get the most value for your points.

Rewards Canada's COVID-19 Resources Page


While we have been posting a lot of details on airline and hotel policies, news and more on the blog we thought it best to compile all the information on to one page. We have made that accessible on the main Rewards Canada site at:

https://www.rewardscanada.ca/covid19/

We are still in the process of adding more details for U.S. and International airlines as well as more hotel chains however you will find all the major Canadian airlines are up to date on the page. If you come across new information, airlines, hotels or programs we haven't covered let us know in the comments section and we'll add it as soon as possible

More Rewards Pile up the Points - Earn up to 20,000 bonus points for collecting at multiple partners until April 8



More Rewards big promotion called Pile up the Points has returned until April 8. Last seen in August of 2019 this is the More Rewards equivalent of AIR MILES' Mega Miles (which was officially postponed today) The promotion awards bonus More Rewards points when you shop or collect points from multiple More Rewards partners. Bonuses are awarded as follows:
  • Shop at 3 Partners 2,000 Points
  • Shop at 4 Partners 5,000 Points
  • Shop at 5 Partners 20,000 Points
These are the participating partners:
  • Save-On-Foods, Urban Fare, PriceSmart Foods (Count as 1 partner)
  • Petro-CanadaTM
  • Panago Pizza
  • Jim Pattison Auto Group 
  • Speedy Glass
  • Accent Inns
  • Coast Hotels 
  • Vancouver Attractions 
  • Vancouver Hino 
  • Oxygen Yoga and Fitness
  • More Rewards Insurance (receive a quote or purchase)
  • More Rewards Travel (valid only for cash purchases)
 Couple of notes for the promotion this time round. First, their three grocery store brands only count as one partner, last time they were all separate partners. Second, given the current situation in our country and globally it will probably be tough to get to 5 partners. Easiest by far is to shop at one of their grocery stores and spend at least $1 (Save-On even has home delivery), get gas or make a purchase at Petro-Canada (make sure your Petro-Points account is linked to your More Rewards account and spend at least $20) and also get a quote for More Rewards Insurance. There's 3 partners for 2,000 points. Order some pizza from Panago (min $20 spend) and you have four partners for 5,000 points. The remainder of the partners may be tougher to achieve unless you need a rock chip or something fixed on your car as I'm sure many of you won't be going to yoga classes or travelling by April 8.

I know this promotion launched just over a week ago before a lot of the most recent developments here in Canada but am actually glad it is still available. Right now many Canadians will be taking a look at how they can stretch their finances further during this time of uncertainty and one way is the ability to use points for everyday purchases. More Rewards points can be used at Save-On-Foods, Urban Fare and PriceSmart Foods to help bring down the price of your groceries. In reality, 2,000 or 5,000 points isn't a lot in this program but every little bit helps.

Learn more about Pile up the Points here.

Image via More Rewards

AIR MILES Mega Miles was set to launch this week but has now been postponed


The ever popular AIR MILES Mega Miles event was slated to start tomorrow but it has now been postponed in light of COVID-19 situation in Canada. AIR MILES reached out to us this morning and provided the following:

"As a result of the developments surrounding COVID-19, we have decided to postpone the MEGA MILES promotion currently planned to launch on March 19, 2020.
 

As we continue to learn more about COVID-19 situation and respond accordingly, new dates have not yet been selected. We ask Collectors for their patience while we work on finalizing new dates for MEGA MILES. We will proactively communicate the new MEGA MILES dates when they are solidified."

AIR MILES also advised us that they will update the airmiles.ca/megamiles site with an FAQ later today.

In some ways I'm not surprised they have postponed it given the current situation, I do hope however that AIR MILES and its sponsors come out with some healthy promotions for the type of shopping people will need to be doing over the coming weeks - groceries, drug stores etc. as this is the time collectors (especially those who choose Cash Miles) will be relying heavily on the programs to help ease the financial burden many may face during this time.

Also be sure to read and bookmark our COVID-19 Resources page for all the latest news, policy updates and more.

WestJet suspends all transborder and international flights as of March 22 for 30 days


Late last night WestJet announced they will suspend all transborder and international flights as of 11:59pm MT on March 22 for 30 days.

"To be clear, this means our final commercially scheduled flights from international and transborder destinations will launch on Sunday night by 11:59 p.m. local time; after that, we will be operating rescue and repatriation flights with our partners. As of tonight, international and transborder tickets are no longer available for sale during this 30 day period." said Ed Sims on the WestJet blog.

And WestJet posted the following course of actions for passengers who have such flights booked (yours truly included)

If you have an existing booking, for:
  1. a flight within Canada that departs anytime -- no action is required. We will contact you if your flight is affected.
  2. an international flight that departs all travel segments prior to 11:59 p.m. local time on Sunday March 22 -- no action is required. We will contact you if your flight is affected.
  3. an international flight with the first segment departing after 11:59 p.m. local time on Sunday, March 22.
    1. most flights can be changed or cancelled online with Manage Trips
    2. if you are unable to change or cancel your flight online, we will contact you with flight options
  4. an international flight and have started your trip, but plan to return to Canada on a flight that departs after 11:59 p.m. local time on Sunday March 22.
    1. there may be flights available for you to return to Canada prior to 11:59 p.m. local time on Sunday March 22. Please check westjet.com for availability and manage your flight via Manage trips on our website.
    2. if you are unable to secure a flight back to Canada on WestJet, please contact the Canadian Government via travel.gc.ca to register for possible repatriation
If you are booked on any of those flights affected after 11:59pm on March 22 you should now be entitled to a full refund of your flights rather than a credit towards future travel.

I haven't logged in to try to manage my trip yet on WestJet.com to see if cancelling online will trigger the full refund and the return of our companion vouchers nor will I call in just yet as our flights aren't until the middle of April and I don't want to contribute to inundating their call centre and systems. I'll give a few weeks still and then proceed to cancel the flights. As is recommended by WestJet and most other airlines - if you aren't travelling within 72 hours please wait to call.

This news has been added to our COVID-19 Resource Page

Image via WestJet

Monday, March 16, 2020

In light of what's going on in the world should you shift to a cash back credit card instead of a travel card? Why not a card that has both?


Over the weekend some much happened here in Canada and while lots of travel was shutting it seems so much more has transpired in the last 72 hours alone! Here in Alberta we had nearly a 50% jump in confirmed COVIV-19 cases in one day and that prompted the closure of all schools here as Alberta was one of the remaining provinces not to do so plus the City of Calgary declared a local state of emergency which means all city run facilities like libraries and rec centres are shut down.

With travel being curtailed so drastically Matt over at Pointshogger put out a really good article over the weekend as to whether you should shift your credit card focus to cash back instead of travel. This is something I've been thinking about for quite a few days as well and in Matt's article he goes into some good details of the pros and cons of the two types of cards and managing low risk versus high risk. He does such a good job I'm not going to rehash it here or write about those items. Simply click the link above and give it a read - it's short and to the point. Then come back here and read what I think.

Yes the question of should you focus on cash back instead of travel rewards is very valid. We are in a new world thanks to the Coronavirus and this world may mean working less hours, lower incomes and looking at how you can stretch your dollar. This is where cash back cards come into play, they put cash into your pocket as your reward for spending on those cards. There is one very big drawback however - the majority of cash back cards only provide you with cash back once per year. Some cards are September, some cards are November, some are January while others are on your card anniversary date. That doesn't help you in the short term - most people who will need cash back will need it now and for the next few months. So what options do you have? Well there are several cash back cards that do let you cash out monthly or whenever your cash back rewards balance reaches a certain amount. Probably the best example of this is the Rogers World Elite Mastercard (and other cards in the Rogers Financial portfolio) as you can use your cash back towards any purchase once your rewards balance hits $20.

But what I would consider to be an even better option are cards that let you choose what rewards you want. That is, travel or cash back! Any why not?  This way you are not stuck with one or the other, you have the option of what you want to do with your points. Don't need cash now? Collect on these cards to fund you future travels since travel almost always provides a better return on your spending. But if you need the cash now they let you redeem those points for almost any purchase on the card - at anytime! That's right at anytime. Almost all travel cards now have an option to redeem your points for any purchase on your card albeit at a rate lower than what you get for travel. Most are around that 1% return mark but there are some cards that actually provide potentially higher returns thanks to their category earn bonuses. Some of the cards on the lower end of the redemption value spectrum for cash back are the RBC Avion Cards, CIBC Aventura cards and BMO Rewards cards.
RBC Rewards Pay with Points options

BMO Rewards Points for Cash option


While on the higher end of cash back return value you have most American Express Cards (those earning Membership Rewards points), the MBNA World Elite Mastercard, the Scotiabank Gold American Express and Scotiabank Passport Visa Infinite Card. Here are the cash back returns you can expect on these cards:

UPDATE:

Limited Time Offer: Increased value in American Express Use Points for Purchases (1,000 points = up to $20!)

  • American Express Cobalt Card
    • 5x points on eats & drinks equates to a 3.5% cash back return (limited to $30,000 annually)
    • 2x points on transit, gas, travel equates to a 1.4% cash back return
    • 1x points for everything else equates to a 0.7% cash back return
    • Minimum redemption amount: 1,000 points for $7 (or as little as $200 in spending)
  • American Express Gold Rewards Card
    • 2x points on grocery, gas, drug store travel equates to a 1.4% cash back return
    • 1x points for everything else equates to a 0.7% cash back return
    • Minimum redemption amount: 1,000 points for $7 (or as little as $500 in spending)
  • The Platinum Card from American Express
    • 3x points on dining equates to a 2.1% cash back return
    • 2x points on travel equates to a 1.4% cash back return
    • 1x points for everything else equates to a 0.7% cash back return
    • Minimum redemption amount: 1,000 points for $7 (or as little as $334 in spending)
  • MBNA Rewards World Elite Mastercard
    • 2x points on all purchases equates to a 1.67% cash back return
    • Minimum redemption amount: 6,000 points for $50 (or $3,000 in spending)
  • Scotiabank Gold American Express Card
    • 5x points on grocery stores,  dining and entertainment equates to a 3.3% to 4% cash back return (limited to $50,000 annually)
    • 3x points on gas stations, daily transit and select streaming services equates to a 2% to 2.4% cash back return (limited to $50,000 annually)
    • 1x points for everything else equates to a 0.66 to 0.8% cash back return 
    • Minimum redemption amount: 3,000 points for $20 (or as little as $600 in spending)
  • Scotiabank Passport Visa Infinite Card
    • 2x points on grocery, dining, entertainment and daily transit equates to 1.32% to 1.6% return
    • 1x points for everything else equates to a 0.66 to 0.8% cash back return  
    • Minimum redemption amount: 3,000 points for $20 (or as little as $1,500 in spending)
As you can see you have lots of cash back options with the above cards with really decent value. Most cash back cards in Canada average between 1% to 2% although some category multipliers push those to 4%. For example the CIBC Dividend Visa Infinite and Platinum Cards offer 4% back for gas and groceries (up to $80,000 annually) while the Scotia Momentum Visa Infinite Card provides 4% back for groceries and recurring bills and the American Express SimplyCash Preferred Card provides a straight 2% back on all purchases. But as I said before most cash back cards only reward you once per year and all those mentioned in this paragraph are that way while the list of travel cards above are not. As long as you have those minimum points amounts that we detail you can redeem for cash back at any time. Now when we say cash back it's technically not cash in your pocket but rather cash to use towards any purchase. For example here's Amex's slider that lets you use points for any purchase:

Sure a 0.7% return isn't as good as some of the regular cash back but you have instant access to that cash and when you take into account the other multipliers like 5x points for a 3.5% return it's not hard to move your cash back rate well above 1%. And with everything pretty much shutting down right now, most purchases that people will be making will only be for groceries, take out and food delivery like Skip the Dishes so cards like the American Express Cobalt Card and Scotiabank Gold American Express/Passport Visa Infinite cards are the ones to really look at!

Personally if I was in the market right now for a new card for the situation that we are in today, hands down the one that would be on top of that list is the American Express Cobalt Card. And I'm saying this from someone who has two Cobalt accounts in our family - it's earning and redemption options are the best. It is the reason why we rank the card as the number one travel rewards card in Canada and fourth overall cash back card in Canada even though it isn't marketed or known as a cash back card. And for non Amex purchases I would throw in a card like the Rogers World Elite Mastercard or the Scotiabank Passport Visa Infinite Card.

Finally remember all of the cards we highlighted above are strong cards for travel so if you don't end up using the points for cash back you'll have some healthy balances ready to travel the world once it returns to normal.

Canada closing borders to most non-residents and international flights limited to four airports

Prime Minister Trudeau announced this afternoon that Canada is closing its borders to most non-residents of Canada. Canadian citizens and permanent residents will be allowed to return as long as they are not presenting with symptoms of COVID-19. In addition to Canadian citizens and permanent residents being allowed back into Canada immediate family members of citizens, diplomats, air crew and U.S. citizens will still be allowed to travel to Canada - again as long as they are not presenting with symptoms.

Also if you must self-isolate for 14 days if you arriving from abroad and all international arrivals will now be funneled through four Canadian airports - Calgary, Montreal, Toronto and Vancouver as of Wednesday.

Trudeau added that he is encouraging all Canadians who are abroad to come home as soon as you can and that is some advice that should be heeded as most airlines are really cutting back their schedules or shutting down completely which it may be harder to get home in the near future.

Source: CTV News

Friday, March 13, 2020

Marriott Hotels now waiving change & cancellation fees as well



Marriott is also following in the same footsteps of many airlines and hotel chains and have now updated their change and cancellation policy. Again this applies mostly to those who have booked non-refundable pre-paid stays or perhaps one of the high end resorts that requires 30 or more days for cancellation.

For all Marriott International hotels world-wide, we are implementing the following policies:
  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
*Important Information:
  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
  • Marriott Vacations Worldwide is included in this policy. Design Hotels are excluded from this policy.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
  • For group organizer questions on terms and conditions of group contracts, please contact the hotel. 
You can learn more about Marriott's response to the Coronavirus here.

Hyatt Hotels now waiving change & cancellation fees for stays in March & April and postponing World of Hyatt changes


I've been meaning to write about Hyatt's policy that they came out with at the start of the week for Advance Purchase Reservations (non-refundable prepaid stays) whereby you could cancel those stays with no refund but get 10,000 World of Hyatt Points to use towards a future stay. Today they expanded on that policy and allow for full cancellations for stays in March and April while continuing the points offer for stays in May and June:
Existing reservations for upcoming travel between March 14 and April 30, 2020:
All existing reservations made before March 13, 2020 that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

New reservations for any future travel:
Any reservation you make between March 13, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

Existing Advance Purchase Rate non-refundable reservations for travel through June 2020:
As announced earlier this week, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt at least 24 hours before their stay to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally. 

Hyatt also provided some good news for the World of Hyatt programs including the suspension of their inactivity rule, holding off on their Peak/Off-Peak point redemption and they are not going ahead with the majority of their 2020 hotel category changes (read our post about those planned changes here)

Suspending Points Forfeiture:
We will be suspending the forfeiture of points through May 31, 2020. As a reminder, our general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for 24 consecutive months.

Postponing Award Chart Changes:
We are postponing the introduction of Off-peak and Peak point redemption (originally planned for March 22, 2020) until 2021. This means that free-night redemptions will continue to be at standard rates for the rest of this year. Before we launch Off-peak and Peak point redemptions for stay dates in 2021 and beyond, we’ll give you and our members advance notice as we always do.

Additionally, we are postponing our annual hotel award category changes (originally planned for March 22, 2020) until 2021, with the exception of five hotels still shifting award categories on March 22, 2020. Those hotels and their new category assignments include:
Any free night award and Points + Cash redemptions booked at these hotels on or after Sunday, March 22 at 8:00 am CDT will follow the new Award Chart. Members who have existing award bookings for a night after Sunday, March 22 that moves to a lower award category will receive an automatic one-time refund on the point difference. Points will be refunded in members’ accounts starting on Monday, March 23. Once changes go into effect on Sunday, March 22 at 8:00 am CDT, any adjustments made to existing reservations will follow the terms of the new Award Chart.

Evaluating Elite Tier Qualification & Benefit Extension:
In February, World of Hyatt extended elite tier status and award expiration dates for qualifying members residing in Asia Pacific. Please visit the World of Hyatt COVID-19 FAQs for details.

Given the quickly evolving nature of the situation, it is simply too early to suggest revised elite tier qualifications and award expiration beyond members in Asia Pacific. However, we know that adjustments will need to be made, and we are committed to communicating these updates as we can. 

Overall nice to Hyatt join the ranks of allowing March and April travel to be cancelled and changed at no cost. Of course with hotel stays unless you are booking a prepaid non-refundable rate you can typically cancel up to 1 to 3 days before arrival at no cost.

You can learn more about Hyatt's response to the Coronavirus here.