Hotel Review: Westin Ka'anapali Ocean Resort Villas - Maui

Sunset from Ka'anapali Beach

For the fourth time in a little over four years my family and I opted for a winter vacation in Maui. Every time we have gone, including this time, we have stayed at the Westin Ka'anapali Ocean Resort Villas. When we first visited Maui in October of 2009, we really wanted to stay in the  Ka'anapali/Lahaina area and we liked what we saw and read about the Ocean Resort Villas. What more could you ask for as you get the best of both worlds in the fact the place is like any other hotel resort on the island with multiple pools, restaurants and amenities yet the rooms are condo style with kitchens/kitchenettes and each one has their own washer and dryer (makes it easier to pack light!).

The only issue we saw the first year was price since I didn't have enough Starpoints for a full redemption or Cash+Points redemption. That is when I found Maui Hawaii Vacations, a third party agent for the Ocean Resort Villas, which we used for the first booking and all the others since then. Not only do they have rates up to 50% off what Westin/Starwood charge including SPG35, Better Tomorrows and other promo rates offered by Starwood/SPG. Above that, they also offer amazing service. Naomi, who takes care of all the Westin Ka'anapali Ocean Resort Villa bookings, has always been extremely helpful and has gone out of her way to meet our requests and address any and all concerns we ever had. For this latest stay I originally booked us a Studio for $220/night (we had been in a Studio the 3 trips prior) but when we got there we weren't happy with the location of the room we were assigned so we asked what other rooms were available in Building 5 which is our favourite building in the complex. We were told that there was only a 1 bedroom villa available which Westin initially wanted an extra $150 per night but they said they would do it for $100 per night. I accepted it to not lose the room but knew that a phone call to Naomi should get us the room for their nightly rate. A quick call to her with a quick explanation of the situation got the ball rolling. Around 10 minutes later she called me back saying all was taken care of and we had the room at Maui Hawaii vacations rate of $265 or an extra $45 per night over our original Studio rate. One caveat about booking through Maui Hawaii vacations is that you will not earn Starpoints on the room rate, which for me is not a big deal as the cost savings are worth more than the points but you do earn Starpoints on incidentals charged to the room. Some other highlights of booking through MHV is that the rates include daily housekeeping and parking. Owners or people who book stays via VRBO are unlikely to get daily housekeeping unless they pay for it and I believe that if you book via Starwood/SPG you have to pay the daily parking fee. I can't say enough about Maui Hawaii Vacations and no I did not receive any compensation from them for this post, just great service!

Now on to the actual stay!Once again my family flew on Air Canada's direct flight between YYC and OGG, only difference this year was the flight timing. The flight now leaves Calgary just after 8am versus the early afternoon departure last year. The new departure time allows for arrival into Maui just after noon. By the time we deplaned, got our luggage and rental car, at lunch and made the drive to Ka'anapali it was 3pm. The Resort Villas check in is at 4pm and our room was not ready (after the upgrade process noted above) so we made our way to Whalers Villages for some Yogurtland (seriously, someone needs to open one of these up in Calgary and even more so an Ono Gelato) At about 4pm we got a call from the resort letting us know that our room was ready so back to the resort we went.

The Ocean Resort Villas North

After getting our room keys we made our way to the 1 bedroom villa in Building 5. This is the first time in our four stays where we did not have an ocean front or ocean view as this one bedroom looked onto the main pool. Apparently the resort was near capacity and no ocean fronts/ocean views were available for our full length of stay. We could have tried to switch a few days later but once your settled in it is a pain in the butt to move rooms. Honestly, we spend very little time in the room anyways so the view is not that critical. I must say however that we will never go back to the studio villa as the one bedroom provides way more room especially with my girls growing up, we needed the extra space! Over the past 4 years the decor has not changed with a King Size Westin Heavenly bed and a pullout sofa but the one bedroom gave us a much larger lanai with 4 chairs and a table (vs 2 chairs and a side table for the studio), a larger dining table and a full size kitchen. The bathroom has a separate shower and jetted tub and other than being bigger than a Studio bathroom with the same amenities, the one bedroom has dual sinks instead of a single sink.



Interior photos courtesy of Starwood Hotels

Compared to our first stay in 2009, some of the room amenities are starting to show their age like the carpet plus our sofa had a bunch of orange stains on it as if a child had coloured beyond the pages of their colouring book. However when I look at the room and resort overall I would have to say the hotel management has done a very good job of keeping the place up. During our stay we only encountered one annoying issue and that was due to the fact that our room had the electrical panel not only for our room but the studio next to us. For some reason a breaker for the room next to us kept tripping so maintenance would have to come to our room to reset the breaker. Not a huge deal except for the second time it happened around 10pm one evening and the knock on the door from maintenance woke up one of my kids.

THE GOOD THINGS:
The beauty of having a condo is two-fold, food and laundry! We hit Safeway on our first full day and filled the fridge primarily with items for breakfast and lunch including some items to BBQ. Speaking of BBQing, the Westin provides seem great BBQ areas to enjoy fresh food off the grill with family and friends:

BBQ Area near the Pirate Pool

The resort also features 3 restaurants, 2 of which we ate at during this trip (most meals if not BBQed were enjoyed in Lahaina or Whalers Village). The third restaurant we only used to order drinks from during our days at the beach or beside the pool.
Pailolo: This is the restaurant we only ordered drinks from. According to my kids they make killer smoothies and virgin lava flows. In the past we have eaten here but the food was mediocre at best.
Pulehu: This would be considered the fancy restaurant of the hotel which offers an Italian menu. I would recommend the Tomato Bisque!
Ocean Bar & Grill: We ate here on the first night we arrived and my Satay Beef was delicious. On past trips we ate breakfast here enjoying their breakfast buffet, which is quite good, especially if you don't want to leave the resort in the morning.

POOLS & BEACH:
As you would expect with a resort of this caliber there are multiple pools including kids pools (one with a cool pirate ship that has slides and water spray jets, an adult pool and others in-between) The pool at the South Towers also has a waterside. The pools are perfectly suitable for families as most them are only 3 to 4' deep, which meant my kids could touch the bottom and enjoy themselves without me hanging on to them when they chose not to swim.

The Westin Ka'anapali Ocean Resort is situated on the North portion of Ka'anapali beach which was rated as one of the best in the World by Conde Nast. This is beach is less protected than some of the South Maui beaches so the waves can get a bit rougher here. When my kids were small I had to hang on to them but those days were gone this trip as the girls could handle themselves. I did notice that the waves this trip were probably the calmest we had out of our 4 trips. Because of this we spent more time in the ocean then the pools. The beach is great for whale watching with humpbacks breaching, tail slapping, pec slapping and more on a daily basis. We were also witness to a female humpback and her newborn whom we assumed had just been given birth to as they were surrounded by 'blood red' water and the mother was still holding the newborn on her nose. Wildlife is not limited to whales,  in the evening the beach is littered with thousands of crabs just North of the resort plus you can see Sea Turtles poke their heads out of the water and if you are lucky enough you can even see Spinner dolphins like we did:

Our trip was also filled with lots of trips to Lahaina for lunches, dinners, shopping and treats like Gelato from Ono Gelato and Hawaiian Shave Ice from Ululani's Hawaiian Shave Ice. We did our annual whale watch excursion with Pacific Whale Foundation, snorkeled at Baby Beach (great for the kids) and most of all lots of relaxing. Overall our fourth trip to Maui didn't disappoint and I would definitely stay at the Westin Ka'anapali Ocean Resort Villas again in a heartbeat. Perhaps I should try somewhere else on the island but when you and your family like a place and are familiar with the surroundings, why change?

The Westin Ka'anapali Ocean Resort Villas
SPG Category: 6
Points required for a free night: 20,000 - 25,000 Starpoints
Cash+Points Requirement: 8,000 Starpoints + $150 per night

Links:
The Westin Ka'anapali Ocean Resort Villas
Maui Hawaii Vacations

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Earn 1,000 Bonus Starpoints for stays at renovated Starwood Hotels in the US & Canada

Looks like Starwood has dropped the continuous double Starpoints offer for stays at renovated Starwood locations Worldwide (the old url was www.sheraton.com/renovated) to an offer that requires registration and has a time restriction. Still this bonus offer of 1,000 Bonus Starpoints can worth more than the old double points offer especially on shorter length stays plus if I recall correctly the old promo was tied into a specific rate whereas this new one is not. For this version of the promo you can earn the bonus points are over 25 locations in the U.S. and Canada until June 30. You must register by June 15 to be eligible for the points. Complete details including the registration link can be found here. Similar to this renovation offer is Starwood's ongoing Double Starpoints offers for stays at new Starwood locations worldwide, for more detail on the new hotel offer see here.

The participating properties in the Renovations Worth Celebrating - Earn 1,000 bonus Starpoints promo are:

CANADA

British Columbia
Four Points by Sheraton Kamloops

Ontario
Four Points by Sheraton Toronto Mississauga
Sheraton Centre Toronto Hotel
Sheraton Gateway Hotel In Toronto International Airport

Quebec
Le Centre Sheraton Montreal Hotel

UNITED STATES

Arizona
The Phoenician, Scottsdale

California
Sheraton Delfina Santa Monica Hotel
The Westin Gaslamp Quarter, San Diego
Westin Bonaventure Hotel & Suites, Los Angeles

Colorado
The St. Regis Aspen Resort

Florida
Four Points by Sheraton Orlando Studio City
Sheraton Lake Buena Vista Resort

Hawaii
Sheraton Kauai Resort

Illinois
Sheraton Chicago O'Hare Airport Hotel

Indiana
Sheraton Indianapolis Hotel at Keystone Crossing

Massachusetts
Sheraton Needham Hotel

Michigan
Sheraton Detroit Metro Airport

Missouri
Sheraton Kansas City Hotel at Crown Center

Nebraska
Sheraton Omaha Hotel

New Jersey
Sheraton Parsippany Hotel
The Westin Governor Morris, Morristown

New York
Sheraton New York Hotel & Towers
W New York - Union Square

Pennsylvania
Sheraton Society Hill Hotel

Texas
Sheraton Dallas North Hotel by the Galleria

Virginia
Sheraton Premiere at Tysons Corner
Sheraton Virginia Beach Oceanfront Hotel

Washington
Four Points by Sheraton Downtown Seattle Center

Priority Pass adds Edmonton Transborder lounge to their network

Priority Pass, the independent airport business class lounge access program has added the Plaza Premium Lounge (USA Transborder) in Edmonton to their roster of lounges. Edmonton becomes the 6th Canadian city to have a lounge or lounges available to members of the Priority Pass program. The lounge is located airside near gate 88 and is open 4:30 - 18:30 daily.

The Priority Pass program allows anyone to join with membership fees ranging from US$99 to US$349 and lounge visits costing from US$27 to free depending on which membership you get. Some credit cards in Canada like Diners Club Club Rewards MasterCard and the BMO World Elite MasterCard give their cardholders the basic membership ($99) for free as part of their benefits package. For more information please visit Priority Pass (Priority Pass is running a promo right now for 20% off memberships until April 4)

American Express Gold Rewards Card Bonus Points have posted

As a follow to my post from late December on the American Express Gold Rewards Card and the ensuing comments about cardholders receiving a targetted bonus for completing a certain amount of spending, I am happy to report that I received my 5,000 Bonus Membership Rewards points earlier this week. When I checked the terms of the offer it did say it could take up to 60 days after the end of the promo (Jan 15) for the points to post and Amex kept to their T&Cs.

I would like to know if anyone else received their targetted bonus this week? Do so by commenting below

Free Hertz #1 Club Gold Membership

The first 'elite' level of Hertz's Loyalty program which normally costs $60 is being offered for free until April 30th. Essentially the best feature of the #1 Club Gold membership is expedited service for picking up your rental car and at 40 specific airports worldwide you don't even have to check in at the counter, you just go straight to your car. This is a similar service to National's Emerald Club program.

To join Hertz #1 Club Gold for free please visit Hertz.com and apply by April 30.

Redemption Stories: The Good, The Bad and The Ugly

This will be a new feature on Rewards Canada where we reach out to our subscriber and viewer base to tell us their stories of reward program redemption. We want to hear good stories, bad stories and of course plain old ugly ones! We will compile a few of the stories together and post them right here on our blog. For our first post we might as well go with Canada's longest running frequent flyer program, Aeroplan.

If you want to share your Aeroplan Redemption story with the rest of Canada whether it is good, bad or ugly, please email us at info@rewardscanada.ca. You can send us a couple of sentences, a whole story or feel free to submit a video! Watch for the first Redemption Stories on Aeroplan to be posted within the next few weeks.

1,000 Free Starpoints for a quick survey

As posted on Flyertalk by Starwood Lurker, SPG members can take a really short survey and be rewarded with 1,000 Starpoints. Note: Please add your SPG account number to the field for name and email address. The survey is open until March 9.

You can complete the survey here

Accor Platinum Status for free again? Perhaps....

Another free Accor A|Club Platinum status offer has been released for a specific target market but according to some other frequent flyer bloggers anyone signing up for the link is receiving the status. This is targetted to Citi Premier Miles World Elite MasterCard program in the United Arab Emirates so please use at your discretion but sign up sooner then later if you do as these offers tend to get pulled early. As always buyer beware as you may be asked in the future to provide proof of being a Citi UAE cardholder in which case you may have your status revoked.

To sign up for free platinum status visit Accor Hotels

Join Etihad Guest for a chance to win 2 Economy Class tickets anywhere they fly

Etihad Airways is making a push to have more people join their program. Normally promos like this require a flight or some mileage earning action but for this contest, all you have to do is join the Etihad Guest program for a chance to win two Coral Economy Class tickets to any destination in the Etihad network. For those of you who may not be aware, Etihad serves Toronto three times weekly from Abu Dhabi with an extensive network out of their U.A.E. that can be connected to.

To enter visit Etihad Airways

Hyatt Gold Passport dropping 4 airline partners, including Air Canada/Aeroplan

Taken from Hyatt:

"After March 15, 2012, Hyatt will no longer offer guests the option to earn miles with Aeroplan (Air Canada), Alaska Airlines, Frontier Airlines and US Airways for hotel stays. You may continue to earn miles with these airlines for completed stays through March 15. Additionally, after this time period, Hyatt Gold Passport members will no longer be able to convert Hyatt Gold Passport points to miles with these airline programs."

Unfortunate for Aeroplan (and the other airlines) to lose Hyatt as a a partner, although for myself and most frequent travellers I believe this isn't a huge issue as there is more value in earning Gold Passport points on Hyatt stays rather than miles (except on the odd occasion where there were big mileage bonuses offered)